January 2014: Find–and Keep–Talented Employees

In this Issue

Opening Remarks

Finding and keeping talented staff people is an ongoing challenge for many organizations.  In this edition of Transforming Challenges, Maureen Gallagher offers some insights into what works for successful employee recruitment and retention.

At The Reid Group, we have a passion for helping leaders and organizations transform their challenges into opportunities to create a better world. One of the ways we do that is through this e-letter, Transforming Challenges. Is there someone you know who could benefit from receiving it? Forward this edition to them and encourage them to subscribe for themselves. They’ll thank you—and so do we!

The Reid Group News

  • We are pleased to announce that the Sisters of Providence, Mother Joseph Province has contracted with The Reid Group to conduct an assessment of the Province’s administrative structures.  John Reid and Charlotte Davenport, CSJP will work on this contract.
  • St. Xavier Francis Church in St. Louis has hired Lucien Roy for a parish planning process that will begin in June 2014.
  • The next in our teleconference series will be held on January 22–see below for more information.
  • Lucien Roy and John Reid facilitated the first Planning Retreat for St. Pius X in Grandville MI.   More than 80 parishioners  offered their thoughtful and enthusiastic participation.
  • John Reid has been hired by St. Nicholas and St. William parishes in San Jose, CA to help them transition to a new collaborative alignment in light of pastoral changes that will take effect July 1.
  • Maureen Gallagher is working with the Sisters of the Humility of Mary on the implementation of their planning process.
  • Lucien Roy, John Reid and Maureen Gallagher are working with the Diocese of Peoria, IL with diocesan leadership to develop and implement Parish Council Guidelines.

So as you look at your individual or organizational future, what are your challenges? Could you benefit from skilled support? Give us a call at 206-432-3565 or send us ane-mail to start transforming those challenges into opportunities.

We are pleased to announce the next in The Reid Group teleseminar series.

You are invited to attend our call on January 22, 2014 at 5 pm ET. The call will be co-hosted by Tom Reid and Maureen Gallagher, Senior Consultants with The Reid Group.

At The Reid Group, we are focused on helping leaders and organizations meet the challenges that threaten their future viability as an organization, and to transform those challenges into opportunities for new growth. We created the Sustainable Future Audit tool to help leaders discern the precise nature and scope of their challenges so they can address them in a comprehensive way.

During this teleseminar, important questions and suggestions will be presented for how to support your current leaders, identify and develop leaders from within your organization, and recruit new leaders. 

Feature Focus

Attract and Retain Talented Employees


Maureen Gallagher, Senior Consultant

A recent article, “Building a Game-Changing Talent Strategy,” in the Harvard Business Review provides insights that can be used in dealing with, recruiting and retaining talented personnel in faith-based organizations as well as non-profits.

Attracting and keeping gifted people can be a challenge to any organization. What is it that is going to attract and keep capable people in our parishes, schools, dioceses, health care institutions, colleges and other organizations?

An organization that is successful in attracting and keeping highly competent employees always places the mission at the center of all it does. That means its purpose for existence–its uniqueness–is at the heart of its operations. It implies that no one has to go and find its mission statement somewhere, but everyone in organization knows the mission and integrates it in their daily operations. Employees demonstrate that they have incorporated the mission into their work and are proud to be advancing it.

A second finding deals with the culture of high performance. This means people know what their jobs are, are encouraged to do them well and are provided the resources to continually grow. Whether it is a secretary who needs to be given opportunities to learn the latest software to expedite his or her job or the head nurse who needs to be encouraged and given opportunities to improve her supervisory skills, the continual development of competent people is essential.

This finding also implies that good performance planning and evaluation is critical to keeping gifted personnel. It is not an annual “pat on the back” that is needed to maintain top employees, but serious performance planning and focused performance reviews at least semi-annually, along with ongoing support, encouragement and recognition for good work.

A third finding deals with the need to spot, coach and develop a next generation of leaders. This needs to be a conscious effort and is critical to succession planning. Grooming other or younger people for future leadership in mission, ministry and the work of non-profits is an essential role of current leadership. Too often in ministry-related jobs, the charism of the leader is the lynchpin for the success of the group. Once the leader leaves or retires, if good succession planning has not occurred, the team falls apart.

A fourth finding was attractive organizations have a culture of developing a strong sense of collective purpose and also take pride in the work of individuals. Team building, collaboration, trust and respect are foundational. People are not afraid to ask for help. Those providing assistance are recognized as trustworthy and accessible. There is no such thing as a “silly question” and there are no “dummies” on the job, just people who want to learn more and contribute more.

Mission driven, high performing, succession oriented, competent teams who value individual talents are able to attract and retain highly talented people.


The Art of Change: Faith, Vision and Prophetic Planning

Think about what your organization could do if the process of planning met the inevitability of change head-on—and it resulted in significant success.

Organizations large and small, religious and secular, for-profit and not-for-profit, successful and unsuccessful, go through change. John Reid and Maureen Gallagher of the Reid Group have been instrumental in helping many groups discover the power of Prophetic Planning. This book presents a complete overview with detailed information that any organization will find useful in understanding how to plan for change.

The Art of Change: Faith, Vision and Prophetic Planning, and its companion CD are now available from Liguori Publications as well as from Amazon.com.

And that’s it for this month. Look for Transforming Challenges next month–and until then, have a good day and a great week.
Kathy Johnson, Editor
Transforming Challenges
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